Administrative Support Supervisor

Press Control+M to start dragging object For more Job Requirements & Classification Description: Why does the job exist? Customer Engagement Support Unit (CESU). This public-facing team provides services such as name-based background checks conducted against New Mexico records only, Letters of Good Standing, fingerprinting, and customer support by appointment, walk-in, or mail. The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include the Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS. While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure. Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter. How does it get done? Supervision and Staff Management: Assigns and directly supervises the work of at least two full-time employees, including approving leave, conducting performance evaluations, addressing performance concerns, and recommending disciplinary action. Training and Employee Development: Trains, mentors, and coaches employees, supports career development, arranges training opportunities, and may participate in interviews and applicant selection. Administrative Operations and Customer Service: Oversees fingerprinting, background checks, Letters of Good Standing, phone calls, mail, customer requests, and related administrative services for the public and government agencies. Attain, maintain, and utilize notary credentials to fulfill process requirements. Decision-Making and Problem-Solving: Identifies and analyzes issues, evaluates information, considers solutions, makes timely decisions, and provides appropriate recommendations. Communication and Documentation: Communicates clearly and professionally, listens effectively, responds to questions and concerns, and prepares accurate and concise written correspondence and documentation. Who are the customers? General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.