Client Services & Operations Associate – *Private Aviation Industry operations experience HIGHLY PREFERRED*Location: Boca Raton, Florida (local candidates only please) On-site position (100%); Monday through Friday 9:00am to 5:00pm in office with ability to be reached / on call after hours as needed with this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.
Compensation:
$80,000 to $100,000 base salary (commensurate with experience at the Company's discretion) plus performance bonus potential and employee offered benefits
Position Summary:
Client Services & Operations Associate: Growing private aviation company seeks a highly organized, client-focused Client Services & Operations Associate to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services & Operations Associate manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, and the ability to be on-call after hours (as needed) for this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.
Responsibilities: Client Services & Operations Associate:
- Manage client private jet/charter/etc. requests from initial inquiry through post-flight follow-upCoordinate with operators, pilots, and third-party vendors including catering and ground transportation
- Build & manage detailed flight itineraries, trip logistics, etc.
- Monitor flight schedules, weather, aircraft status, and operational changes in real time
- Provide proactive, professional communication to clients before, during and after flights
- Conduct flight following and ensure smooth execution of all trips
- Ensure compliance with all safety, regulatory, and operational standards
- Assist with flight services including catering, transportation, and special client requests
- Support administrative, analytical, and reporting tasks related to flight operations
- Assist accounting with billing, invoicing, and post-trip reporting
Qualifications: Client Services & Operations Associate:
REQUIRED:
minimum 3+ years' experience in private luxury corporate travel, private luxury hospitality, or similar industry high-net-worth client-facing operations -- private aviation experience (FARs Part 135, 91, etc.) highly preferred (or ability to be trained in the industry) Proven operations / administrative support experience with the ability to be client-facing / personable to client base; Strong client-service mindset with a white-glove approach.*AVAILABILITY: Ability to work in-office Monday through Friday (9:00am to 5:00pm) and be reached / on call after hours as needed with this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.*SELF-STARTER / PROBLEM SOLVER required***Bachelors level degree preferred but not required if industry experience is relevant Microsoft Office Suite proficient (Word, Excel, PowerPoint, Outlook) Proficiency with scheduling systems and CRM platforms (HubSpot, Salesforce preferred) Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail skills Ability to manage multiple priorities simultaneously, under pressure, in a fast-paced environmentLOCAL CANDIDATES ONLY PLEASE (Boca Raton, Florida area)
