Specialist Infrastructure Engineer - Bus Command Center - Operations Support

Job ID: 16456

Business Unit: MTA Headquarters

Location: New York, NY, United States

Department: RCC/PCC OpsDate Posted: Sep 29, 2026 DescriptionJOB TITLE:Specialist Infrastructure EngineerSALARY RANGE:$114,070 - $134,641DEPT/DIV:Information TechnologySUPERVISOR:Senior Director, RCC and PCC OperationsLOCATION :BCCHOURS OF WORK:12:00am - 8:30am (7.5 hours/day) or as required This position is eligible for telewor k ing, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Opening :The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary: The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership. MTA IT's Infrastructure and Operations division manages and optimizes the day-to-day operation of networks, systems hardware and software, data centers, service desk, and technical field support. The goal is to provide reliable and robust infrastructure services and steady-state IT operations to the employees and agencies of the MTA. This position supports and maintains IT infrastructure and systems and provides technical guidance and support. This role implements strategies for the deployment, maintenance, and support of a component of the IT infrastructure. Responsibilities include ensuring the availability, scalability, and performance of IT systems. This role supports the network infrastructure and collaborates with other IT teams to ensure the successful implementation of projects. This role requires a working knowledge of server hardware, software configuration, networking, cloud computing, and security.

Responsibilities: Defines and manages the product lifecycle for assigned infrastructure subsets, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability. Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning. Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service. Performs application infrastructure package development and testing. Performs system analysis and capacity planning for all computing assets. Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively, and executes the implementation of changes in their area(s) of responsibility. Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs. Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure. Monitors tech infrastructure usage trends and suggests improvements. Installs, configures, designs, develops, tests, and maintains the physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers, and workstations. Ensures the technical security of the IT infrastructure by setting up firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats. Follows security protocols and compliance with security standards, and handles security incidents. Installs, configures, and upgrades software applications, operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of software components and tunes them for optimal performance. Identifies, troubleshoots, and resolves performance issues within the software environment, escalating more complex issues. Implements local and wide-area networks (LAN and WAN), configures routers and switches, and determines proper implementation of network cable and hardware requirements. Provides technical advice to project teams and mentors less experienced staff to foster talent development. Collaborates with the IT Security Team to ensure systems are compliant with current MTA IT standards. Performs other duties as assigned Complies with all policies and standards May be required to work hours outside regular work hours, as applicable Observes the work performed by contractors, as applicable Reviews invoices and approves them if the work has contractual standards, as applicable Addresses performance issues with the contractor when possible, as applicable Escalates issues to other parties when needed, as applicable

Required Qualifications: Bachelor's Degree in Arts/Sciences (BA/BS) required. Minimum 3 years of experience. An equivalent combination of education and experience may be considered in lieu of a degree. Prefer at least one certification upon hire in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: AVIXA Certified Technology Specialist (CTS) CompTIA Server+ AWS Certified Advanced Networking - Specialty Google Certified Professional Cloud Architect AWS Certified DevOps Engineer HPE Master ASE - Storage Solution Architect AWS Certified Solution Architect - Associate & Professional IBM Certified Cloud Solution Architect Azure Administrator Associate IBM Certified Solution Developer – WebSphere MQ v7.0 Cisco Certified Network Associate (CCNA) IBM Certified System Administrator Microsoft Azure Administrator Cisco Certified Network Associate (CCNP) Collaboration Microsoft Certified: Azure Administrator Associate Cisco Certified Network Professional Data Center (CCNP) Mitel Certifications CompTIA Cloud+ Oracle Certified Professional, Java EE Business Component Developer CompTIA IT Project+ SIP School Certified Associate (SSCA) CompTIA Network + VMware Certified Professional - Network Virtualization

Other Information: Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity: MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. AI-Enabled Recruiting ToolsThe MTA may use AI-enabled recruiting tools as part of the recruiting process for this position. Jobvite Talent Fit, an Automated Employment Decision Tool (AEDT), uses artificial intelligence to compare information in your resume and application materials against the qualifications, skills, experience, and requirements identified in this job posting to assist recruiters in evaluating candidate qualifications. Jobvite Auto Talent Rediscovery is an AI-enabled sourcing tool that evaluates previously submitted candidate profiles and application materials maintained within the MTA's Jobvite recruiting system to identify individuals whose qualifications may align with current job opportunities and who may be considered for outreach and invitation to apply. These tools assist recruiters and do not make employment decisions. All employment decisions include independent human review. Additional information about Talent Fit and the applicable bias audit is available at Talent Fit Bias Audit Summary. (https://www.mymta.info/cs/groups/public/sg/000/894/d/mtabscdmprd8945292.pdf)You may opt out of AI-assisted evaluation by submitting a request to [emailprotected].