Assistant Manager [Bearden]

Join Knoxville's Luxury Car WashHarper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experienceoutside in our express wash tunnel and inside with our Finish Lane interior cleaning service. Were hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location! What Youll DoRun a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly. Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan. Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos. Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery. Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture. Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time. Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time. Model operational mastery (Tunnel & Finish Lane):Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep. Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets. What Youll Bring Experience leading front-line teams in retail, car wash, automotive, or service operations. A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders. Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities. Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service. Comfortable with tools/ladders and basic mechanical troubleshooting (well train on the specifics).Clear communication, strong judgment, and follow-through in a fast-moving environment. Physical & Schedule Requirements On your feet 610 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed. Work indoors/outdoors in changing weather. Availability on weekdays, weekends, and some holidays based on business needs.

Profitability: Hitting CPLH and cost targets while growing volume and memberships. Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience. Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions. Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime. Reporting

Pay & Perks Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand. Health & wellness benefits, uniforms, and training.