Vault Processing LeadCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors, lead by example, and mentor team members while maintaining meticulous attention to detail. You'll be instrumental in upholding our commitment that every itemregardless of valuereceives exceptional care and accuracy throughout the processing workflow. You'll report to the Vault Operations Supervisor and work from our New Castle, DE facility.
The schedule will be Sunday-Wednesday or Wed to Saturday 7:00am-5:30pm What You'll Do:
Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rulesbecause we simply have to get it right
Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity
Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context
Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
Put inventory into storage locations and systemically locate inventory with precision
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with caretreating every item as special
Pick inventory from designated locations and stage for packing and shipping
Pack and ship inventory following prescribed packing methods and generate shipping labels
Systemically and physically move items into designated storage or staging locations
Operate material handling equipment safely to move products within the warehouse
Put the skunk on the tablesharing challenges or concerns transparently so problems can be addressed quickly
Seek feedback early and often to continuously improve processes and quality
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages
Who You Are:
Someone who leads with integritymaking honest, ethical decisions and understanding that trust is our brand
Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves
Committed to getting it right consistentlypossessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments
Kind and respectful in all interactionsassuming positive intent, displaying empathy, and being constructive when providing guidance
Able to communicate effectively both in writing and verbally, providing context and ensuring others understand the goal and why
Highly organized with strong problem-solving abilities, thriving in high-paced environments while maintaining focus and quality standards
Someone who thinks "yes" before "no"exploring how something might work and embracing solutions that benefit collectors long-term
Self-aware and always willing to learn and grow, embracing feedback as a gift and sharing knowledge generously with team members
Able to work collaboratively in close team environments while mentoring others and leading by example
Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy
Reliable and preparedshowing up on time with a positive attitude and ready to lead when called upon
Comfortable running shifts independently and making operational decisions in the absence of supervisors
High school diploma or equivalent education background preferred, or equivalent work experience
Associate's degree in relevant field preferred
Physical Requirements:
Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements:
Ability to hear alarms, signals, and verbal instructions.
Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.
Sitting or Standing: Ability to sit or stand for extended periods of time.
Hourly Range: The hourly pay range for this position starts at $26.00. Entry level operations positions generally start at an hourly rate of $17.00. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
