Audiovisual Technician III (AV Tech) The Audiovisual Technician III (AV Tech) provides leadership, high-quality expertise and timely support for all Audiovisual systems. This team member will support digital video distribution systems (Optibase, Q-Sys, Tripeplay etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations to provide superior guest service. Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Server as a technical mentor to A/V Tech I and II, offering expertise, coaching, and support to foster skill development and ensure alignment with departmental standards. Strategic planning for all in-house AV systems. Partner with business units to design and deliver innovative AV solutions. Insures exemplary AV support and guest service to internal/external clients. Install / Maintain AV equipment to ensure 99% uptime. Consults and contributes to Software Deployment Support / Maintenance. Setup and support of AV requirements for property systems and events as needed. Leads complex or strategic AV projects as assigned by management or design teams. Maintains AV inventories, support procedures/documentation and current configuration files for AV systems. Coordinates with equipment vendors and service providers as well as production manager, management and design teams on maintenance and services provided for equipment and service support agreements. Creates documentation and training programs for end users to become self-reliant. Communicate system issues and incidents to impacted parties. Ability to troubleshoot and repair/fix AV systems independently in the absence of production manager and/or assistant production manager. Document/report on all support activities per departmental policies. Must be available to work different shifts that will include nights and weekends. Attend and complete all assigned training based on required knowledge base for applicable technologies and career objectives and goals. Other duties as assigned. Non-Essential Job Functions Attend seminars when needed. Attend and complete all assigned and applicable training in regards to technical acumen developed by such programs. Education And/Or Experience Requirements 5+ years' experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs. Requires an Associate's degree or its equivalent and/or 8 years of experience in the field or in a related area. Data Networking FundamentalsQ-Sys certification required Dante Level 1 & 2 level certification required. Certification of Dante level 3 required within 6 months Avnu Certification required within 6 months Cisco experience preferred, CCNA certification a plus. Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus. ICIA CTS certification is preferred. Requires well developed written and verbal communications skills. Friendly and service oriented. Able to work in isolation for a full shift.
Additional Requirements:- (Licenses, Certifications, Testing, etc.):Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
- Must successfully pass background check.
- Must be at least twenty-one (21) years of age.
- Must successfully pass OSHA 30 or greater safety training certification within 3 months
- Must successfully pass First Aid CPR/AED training within 3 months.
- Must be able to lift, push, and pull 50 pounds.
- Ability to withstand loud environments up to and exceed 110 decibels (noise protection available)
- Knowledge Of:
- Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
- Ability to perform public speaking.
- Ability to read and understand all Hard Rock Casino Rockford policies and procedures.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Proficient knowledge of Microsoft Office, Excel, and Word is required.
- Proficient knowledge of Dante networking
- Ability To:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Represent Hard Rock Casino Rockford with media, associations, and any other third parties as needed.
- Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
- Communicate clearly and concisely, both orally and in writing.
- Be a strategic, analytical, ethical, and effective motivator.
- Participate in the development and administration of goals, objectives, and procedures.
- Prepare clear and concise administrative and financial reports.
- Interpret and explain policies and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Pay Range: $2 - $50/
