Relocation CoordinatorESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)Conduct introductory calls, explain move process, and provide literature to transferee. Manage daily task list, emails, etc. Coordinate entire relocation from start to finish by establishing customer needs and concerns. Schedule pre-move survey. Communicate with customers and accounts effectively throughout the relocation process. Build relationships with customers and accounts to maintain satisfaction. Schedule pick-up and delivery dates; set realistic expectations. Provide moving industry knowledge to customers and accounts. Work closely with operations team to ensure coverage. Work with third-party suppliers. Conduct quality calls daily during the move process; facilitate changes as necessary. Ensure proper authorization for requested services. Interact with departments as needed to service customers. Maintain comprehensive notes and data in internal/external systems. Manage post-move process: debris removal, survey, etc. QUALIFICATIONS & EXPERIENCE REQUIREDTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience required. Some college preferred. Moving industry experience preferred. Must be proficient in the use of standard software packages, including Microsoft Office. Preferred experience in household goods customer service. Demonstrated ability to work in a proactively diverse and inclusive organization. Excellent, proven interpersonal, verbal, and written communications skills. Demonstrated ability to share skills and knowledge with others. Demonstrated ability to multi-task and work in a fast-paced office setting. Active listening to questions, comments, concerns, provided answers, responses, or any other inquiries. SUPERVISORY RESPONSIBILITIESThis role has no direct supervisory responsibilities. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually mild.
