Alarm Operations Manager

Job Description: ALARM OPERATIONS MANAGERJOB DESCRIPTIONJob Responsibilities include but are not limited to:

• Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region
• Lead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminate
• Develop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruiting
• Allocate labor, equipment, and resources across sites based on workload and priorities
• Monitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a whole
• Own the annual regional budget and forecast, and hold each site accountable to plan
• Oversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs drift
• Ensure accurate and timely pay applications, retainage tracking, and billing, and support AR collections
• Ensure contract and scope review is completed before job setup
• Develop, implement, and continuously improve standardized operating processes across all sites in the region
• Assist in refining company policies, workflows, SOPs, and related KPIsDrive the growth of the fire alarm and special hazards/suppression business throughout the region
• Oversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeout
• Ensure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversion
• Oversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistency
• Coordinate installation for Premier Accounts across sites to ensure that customer needs are consistently met
• Keep site company licenses and individual licenses current at every site in the region
• Work with regional sales teams to develop, augment, and update the pricing program for construction sales
• Partner with the Director of Fire Alarms to prepare regional construction and resource analyses
• Identify and implement technology and process improvements across sites to increase regional productivity and profitability
• Lead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practices
• Perform other duties as assigned by the Director of Fire Alarms or executive management
• Expectations:
• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan DailySafety FirstStart each meeting with a Safety Topic
• Complete Monthly Jobsite Visits/Observations at Each Site in the RegionHold Local Managers and Teams Accountable for All Safety Initiatives
• Track Safety KPIs (TRIR, EMR) by Site and for the Region
• Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance): Self, Local Managers, and Teams
• Communicate effectively and professionally across all sites in the region, within the department, and with internal and external customers
• Understand, Follow, and Ensure Consistent Application of HR and Safety Initiatives and Processes at All Sites

Conduct Weekly Meetings with Local Operations Managers and the Regional Team: Superintendents, Administration, Sales, Design, etc. Review status on all jobs across the region: materials, equipment rentals, subcontractors, intercompany jobs, etc. Assist local managers in determining jobs to be billed and monthly projections for Construction/Remodel at each site Timely Review and Sign Off on Site and Regional Reports Track and Ensure Profitability of Each Site and the Region as a Whole Oversee Change Order Management Across All Sites Promote and Track Regional Growth: stretch goal of 20%/year (Construction and Remodel site and regional goals to be discussed annually) Support and Ensure Adherence to All Company SOPs at Every Site: Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, Closeout and Service Handoff, etc. Ensure Inventory Control measures are in place at each site Ensure multiple bids and leverage regional purchasing volume to optimize Material Purchasing Manage Subcontractors across the region and ensure all subcontractor invoices are reviewed and approved prior to payment Review Budget vs. Actual Job Costing Details by site and review findings with local managers for improvement opportunities Maximize Labor Production and Efficiency across sites, including sharing labor between sites as needed, while maintaining quality standards Maintain Consistent Quality Control Standards Across All SitesEnsure Customer Satisfaction across the region and respond to Customer Satisfaction Survey feedback improvement opportunities Reduce Turnover and Increase Retention across all sites Maintain an Active Recruiting Pipeline for Key Roles TrainingInput and Development of Training Requirements for All SitesAssess skillsets and build individual development and coaching plans for local managers and key team members Commitment to Training at all levels, including development of local managers and future leaders Support NICET and state licensing advancement across the region Operations: Labor/Productivity, Materials Purchasing, Job Financials Teamwork: maintain positive interactions with local managers and teams, every site in the region, peers in other regions, Accounting, Service, etc. Knowledge: Must have knowledge of fire alarm systems Knowledge of special hazards/suppression systems Understand fire protection installation requirements Ability to properly read fire protection blueprints Knowledgeable with NFPA 72, NFPA 70, NFPA 101, IBC/IFC, and all other applicable codes State fire alarm license required (hold or obtain); additional state licenses desirableNICET Level III or IV certification in fire alarm and/or special hazards preferredOSHA 30 required, or obtained within 6 months of hire Manufacturer factory training preferred Strong knowledge of P&L management, WIP, and job cost analysis across multiple locations required Experience or knowledge of Procore, Sage Intacct, and Power BI a plus Must possess intermediate skills in Microsoft Word and advanced skills in Excel Minimum education of High School Diploma or equivalent; Bachelor's degree preferred Valid driver's license and acceptable MVR required Work Experience:10 years of experience in installation and/or inspection of fire alarm systems 5+ years of experience in Business Management, including oversight of multiple sites or locations 3+ years of experience leading managers or supervisors across multiple locations2 or more years of experience in direct profit and loss responsibility and process management 5+ years of experience in fire alarm or construction sales, preferred Experience with fire alarm and special hazards/suppression systems, preferred Skills and Competencies: Self-motivated, ambitious, and interactive Communicative, detail-oriented, and organized Strategic thinker who can build and execute a regional plan Demonstrated ability to lead, mentor, coach, and develop managers and teams across multiple locations Recruiting and team-building ability Strong financial acumen and comfort having difficult conversations Excellent communication, training, and planning skills required Sense of pride, integrity, and organizational ability required Must be able to work independently and with others Willingness to travel regularly between sites within the region, including overnight travel Physical Requirements and Work Environment: Work is performed in both office and active jobsite environments Must be able to climb ladders and work from lifts and elevated platforms Must be able to lift and carry up to [50] lbs Exposure to weather, noise, dust, and changing site conditions Must wear required PPE and follow all jobsite safety requirements