Bi-lingual Automotive Transmission Warranty Administrator Technician

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Take the first step toward a rewarding career! Investigates customer inquiries about merchandise or warranties by performing the following duties:

Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department. Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty claims, payment of a claim, credit of customer's account, or adjustment of customer's bills Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature Be familiar with ATK internal Policies, values, and ATK Quality PolicyBe aware of his/her process/sub process and know related procedures Provide quality customer service according to product support procedure (P0583001) Maintain performance indicators in acceptable levels Answer all calls promptly and courteously Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have Contact customers as a follow up to ensure customer satisfaction, as required Keys information into computer to obtain computerized records