AIOps & Agentic Operations Advisory Senior Manager

Responsibilities: Design AIOps and agentic architectures with practical run experience Frame the CIO-focused vision and business case for transformation Create phased delivery roadmaps, tooling selections, and operating model transitions Assess automation opportunities and prioritise initiatives for production viability Lead the operating model transition including roles, processes, and governance Shape business development through client workshops and CIO engagements Provide thought leadership on autonomous operations, multi-agent orchestration, and governance

Key requirements: Minimum 8+ years in IT operations, infrastructure engineering, or technology consulting with hands-on enterprise run experience Minimum 8+ years in a leadership role with accountability for performance or reliability in a complex enterprise Minimum 3+ years designing and delivering AIOps or intelligent operations programs with measurable outcomes Bachelor's degree or equivalent experience Willingness to travel 25%–100% depending on client needs Experience in regulated industries and familiarity with governance, audit trails, and oversight controls Industry certifications in cloud operations, SRE, or AIOps platforms; familiarity with ITIL 4 Executive presence Strong workshop and stakeholder management Thought leadership and client storytelling AIOps design for hybrid/multi-cloud environments Agentic operations (autonomous triage, self-healing runbooks) Unified telemetry observability (Dynatrace, Datadog, Splunk, OpenTelemetry)