The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day‐to‐day service‐related activities that are necessary to support Sales, Account Management and Underwriting with the retention/growth efforts associated with multiple assigned client accounts (Book of Business).
Essential Functions:
Manage the client life‐cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate). With guidance and supervision, work on client related deliverables of increasing complexity. Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management. Identify and declare area of focus/subject matter expertise. Maintain up‐to‐date client files/internal systems in accordance with CSG's standard protocols. Compliance with CSG's processes and operating standards. As part of the client life cycle (on‐boarding, ongoing support and renewal), work closely with the Team to execute on the day‐to‐day service deliverables for ALL lines of coverage and products by: Supporting the Team Lead to understand a client's goals/objectives and develop a multi‐year strategic plan (roadmap) Defining an annual service delivery calendar (life cycle) in support of the multi‐year strategic plan (roadmap) Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow‐up) Prepare standard and ad-hoc reports and other client related projects (as needed) Developing, cultivating and maintaining strong client/vendor relationships At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides). Research, respond and/or resolve client inquiries/service‐related issues independently, involving more experienced team members and resources when necessary. Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG's data standards and filing requirements. Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership. In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan. Interact with carriers and vendors on behalf of the client and the team. Ability to identify and leverage resources appropriate for upsell opportunities. Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue). Develop new and creative benefit solutions with guidance. Competencies & Qualifications Strong attention to detail, well organized and responsive Ability to model financial implications from benefit programs Comfortable in negotiating with insurance carriers Ability to identify problems and create effective solutions Proficient in Microsoft Office (Excel, PowerPoint, Word) Ability to quickly learn new skills Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary Ability to establish relationships with internal and external stakeholders Strong oral and written communication skills Ability to multi‐task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines Possesses a basic understanding of general business and financial concepts Ability to effectively create, organize and manage a project plan Basic understanding of strategy and long‐term planning Education & Experience Bachelor's Degree preferred 1‐5 years of prior practical account management experience with a health and welfare carrier or broker is required State Specific Resident Life & Health License is required This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees. Pay Transparency Range $65,000 - $85,000 USD Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. FRP offers a comprehensive range of health‐related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
