Regional Service Lead EMEA

Who We Are: Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China. With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide. AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider. Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day. How you'll help us: As a Regional Service Lead EMEA:Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPIImplement and operate processes according to service levels and service objectives Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs) Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes) Take responsibility for Service Partner management and maintenance Implement the action in EMEA of the key customer escalation Join key sales meetings as local TS Service representative Take responsibility for technical support as well as the performance management to local partners of repair & maintenance