Airport Concessions Manager Under limited supervision of the Airport Concessions Manager, supports the administration and performance of the Airport's retail, food & beverage, vending, passenger services, and Rental Car Center (RAC) concessionaires, ensuring operational excellence, contract compliance, and alignment with the Airport's customer experience and revenue strategies. Serves as a direct point of contact for internal and external stakeholders for contract management and compliance, concession agreement development, negotiation, implementation, and project planning, and performs analyses of concessionaires and RAC tenants to ensure compliance with the terms and conditions of their agreements.
What you will be doing:
Serves as a liaison for assigned concession agreements, including RAC Tenants. Verifies Official Board Actions (OBAs), including RAC Board Actions, ensuring timely processing and follow-up with leadership. Analyzes and monitors contracts to verify concessionaire compliance with contract provisions such as rental payments, insurance, sales reports, financial bonds, street pricing, store standards, and other contractual terms as needed. Processes and tracks contract approval and routing with internal and external stakeholders including Legal, Finance, Audit, Business Diversity & Development (BDD) and other airport staff to ensure compliance and consistency with contractual guidelines. In collaboration with various stakeholders, manages projects, supporting departmental and tenant initiatives, including space and floor planning, reviewing lease exhibits, area calculations, document preparation, writing and processing contracts, leases, amendments, permits, and construction/renovation plans for assigned tenants, in line with user needs and airport established standards and requirements. Maintains legal templates, standardized documentation for contract administration and Official Board Actions across concessions business units. Assists with processes improvements to enhance efficiency, reduce turnaround times, and elevate customer service within the concession programs. Supports customer experience and revenue enhancements initiatives by researching industry best practices, analyzes customer satisfaction data, identifying opportunities for improvement and assisting with implementation of related projects and recommendations. Collaborates with internal stakeholders to support revenue growth initiatives and leasing strategies, including development and evaluation of Requests for Proposals (RFPs), Requests for Qualifications (RFQs) and Requests for Bids (RFBs) to determine successful candidates. Monitors day-to-day operations of terminal concessions and the RAC, coordinating quarterly and annual meetings with tenants, concessionaires, and Board staff. Partners with cross-functional teams, including Tenant Project Managers, Planning, Commercial Development, Design Code and Construction, external contractors and assigned concessionaires on capital projects, concessions upgrades, business development initiatives, and special exhibits. Analyzes data and prepares reports, presentations, metrics and action plans to communicate performance trends, opportunities, and resolves and responds to audit findings. Coordinates approval and production with Concessions Managers for various concessionaires and RAC tenants. Assists and collaborates interdepartmentally on concession fee allocation, rental car facility passenger fee allocation, and coordination for project planning. Performs other related duties as assigned.
What you need:
Bachelor's degree in finance, Accounting, Public Administration, Business Administration or a related field.
Three (3) plus years of experience in project development, consumer research, marketing or contract administration and the payment provisions thereof.
Any equivalent combination of education and/or experience may be substituted for the above.
Possession of a valid Class C driver's license.
Required Knowledge, Skills and Abilities:
Knowledge of tenant project coordination, lease exhibits, and design/material approvals.
Skill in using Microsoft Office Suite, including Word, Excel, and PowerPoint and aptitude for learning new software.
Skill in utilizing business systems and software applications to capture and maintain records of contract activity and reconcile data within different systems.
Ability to analyze and interpret contractual terminology to determine compliance and resolve discrepancies.
Ability to conduct property inspections of terminals and other Airport Board properties and evaluate lease spaces.
Ability to manage multiple assignments, prioritize workload, and meet established deadlines.
Ability to communicate with technical and non-technical audiences verbally and in writing.
Ability to gather, analyze, and evaluate data.
Ability to establish and maintain effective working relationships both inside and outside the organization.
Ability to work independently, including off-site research and projects.
Ability to work outside regular hours where required, including evenings and weekends as needed.
Ability to coordinate projects and collaborate with internal and external stakeholders to achieve business objectives.
Ability to exercise independent judgement and make recommendations within established police and procedures.
Desired:
Master's degree in Finance, Accounting, Public Administration, Business Administration or a related field.
About Us:
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be. Bring your talents to DFW. Live and work with purpose.
