Funeral Service Assistant The part-time funeral assistant is a support role that performs a variety of manual and office tasks in preparation for funeral services, both during and after, to ensure services run smoothly and as planned. The funeral service assistant duties must be performed consistently with the company's mission and values, and in adherence to company policies and procedures. Essential Functions and Competencies This position may require assistance with removals of decedents (location specific).Funeral attendants may assist with the preparation of the deceased and casket. Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items. Prepares documents related to services, cremations, and maintenance, as directed by management. Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system. Run errands such as for floral delivery, picking up supplies, documents, etc. Serves as an usher and may park cars or perform any transportation requirements. Drives funeral home vehicles for services and picking up families. Assist with visitations, memorial and funeral services that may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers. Prepares documents related to services, cremations, maintenance, etc. Greets and receives client families and/or other persons entering the office for information and assistance. Accommodates the needs of the family during a service and/or visitation. May wash and clean funeral home vehicles and other client vehicles as required from time to time. The ability to work beyond standard business hours, including weekends and holidays, may be required. Required Education and Experience High school diploma or equivalent Must be able to lift, pull, and/or push 150lbs or more is required. Previous customer service and/or sales experience preferred. Proficient with MS Office suite and databases preferred; ability and willingness to learn required Valid state driver's license with an acceptable driving record Ability to follow instructions given over the phone or in person Ability to use a personal computer and type Ability to work and communicate effectively with others Ability to maintain composure in challenging situations Good verbal and written communications skills Ability to maintain confidentiality Ability to work with colleagues to accomplish tasks Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment Work indoors and outdoors during all seasons and weather conditions Professional dress is required when in contact with families Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions Work Postures Frequent, continuous periods of time standing, up 6 hours per day Climbing stairs to access buildings frequently Physical Demands Ability to lift up to 50 pounds; push/pull up to 200 pounds Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage4024 - Kansas
