Service Manager Opportunity Hawaii | Maui | Honolulu | Mercedes-Benz | Luxury European brand | Service manager | Fixed ops | CSI | Absorption | Service drive manager | Luxury service management | Pipeline | General application | Hawaii relocation | Veterans encouraged to apply | $80,000 - $160,000+/yrGeneral application: This is not a posting for a specific open position. We're building a pipeline of qualified Service Manager candidates for future openings at Mercedes-Benz of Maui and Mercedes-Benz of Honolulu. Submitting an application does not guarantee an interview or immediate consideration. Qualified candidates will be contacted as positions become available.
Is this you?- You're a proven service leader -- Service Manager or strong Service Drive Manager -- who runs a productive, guest-first operation and holds your team to a consistent standard without managing around them
- You have luxury or import brand service experience and you're ready for a Hawaii Mercedes-Benz role when the right store opens -- or you're actively exploring a move to the islands and want Swickard to know who you are
Who we are:
Swickard Auto Group is a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Thousand Oaks or Anchorage, the standard is the same. Do right by people, every time
What you'll do:
Roles at both Hawaii stores are full fixed ops leadership positions. Service Managers at Swickard typically:
- Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction
- Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, and warranty compliance
- Develop and coach the service advisor team -- setting performance expectations and ensuring every advisor communicates with the clarity and follow-through a Mercedes-Benz ownership community expects
- Drive technician productivity and development -- partnering with shop leadership to manage workflow, improve efficiency, and support certification advancement
- Manage department financial performance -- monitoring revenue, expenses, and absorption targets
- Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
- Handle guest escalations with composure and a solution-first approach
What we're looking for:- 2+ years of Service Manager or Service Drive Manager experience at a franchised dealership -- required. Strong drive managers with demonstrated fixed ops leadership and CSI performance will be considered
- Mercedes-Benz or luxury European brand service experience strongly preferred -- familiarity with MB's service processes, MBUSA programs, and the brand's high-expectation ownership profile is a meaningful advantage
- Demonstrated CSI and absorption performance -- you know what a well-run luxury service department looks like and you've built one
- A coaching-first leadership approach -- you develop your advisors and technicians rather than managing around them
- Prior DMS experience required -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
- Valid driver's license with a clean driving record
What we offer:
$80,000 - $160,000+/yr -- range varies by store, volume, and experience Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles Employee vehicle purchase and service discounts Why Swickard Auto Group -- Hawaii
- Two Mercedes-Benz stores in two of Hawaii's most active luxury markets -- Maui's high-net-worth resort and residential community and Honolulu's diverse, brand-loyal urban ownership base each offer a genuinely distinct service leadership opportunity
- Hawaii's hospitality culture runs deeper than most markets -- guests here expect warmth and genuine care as the baseline, and a Service Manager who builds a department around that standard earns loyalty that is remarkably durable
- Swickard's organizational infrastructure -- centralized HR, legal, finance, marketing, and fixed ops best practices -- supports Hawaii store leadership without the isolation that independent dealership management in a remote market can create
- For candidates considering relocation: Hawaii is one of the most sought-after places in the world to live and work. Year-round outdoor access, a genuinely multicultural community, and an island pace of life that most people only experience on vacation
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
- Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service department, not just a poster on the wall
If you're a proven service leader ready to own fixed ops at a Hawaii Mercedes-Benz store -- or want Swickard to know who you are when the right role opens -- apply.
Salary Description $80K - $160K+ OTE per year
