Location:
Remote or Warsaw, PolandWe are recruiting on behalf of a client, a fast-growing performance-driven digital marketing company working with multiple international iGaming brands across multiple markets. They are looking for an experienced Account Manager to manage a portfolio of international iGaming clients and act as their main point of contact. This is a great opportunity for someone with strong client management and commercial skills who enjoys working in a fast-paced, international environment.
What You’ll Do:
Manage and develop strong relationships with a portfolio of international iGaming clients.
Act as the main point of contact for day-to-day communication, meetings and follow-ups.
Understand client goals, requirements and challenges and translate them into clear briefs for internal teams.
Present campaign performance and turn data into clear, commercially relevant insights.
Manage expectations around timelines, deliverables, scope and results.
Handle client feedback and escalations, working closely with internal teams to resolve issues.
Proactively identify opportunities to improve client satisfaction, retention and account growth.
Identify opportunities to expand cooperation across additional services, markets and projects.
Work closely with Performance Project Managers and specialist teams.
Requirements:
3+ years of experience in Account Management, Client Services or Customer Success.
Experience within digital marketing, performance marketing or iGaming.
Strong relationship-building and stakeholder management skills.
Excellent verbal and written communication skills.
Confident presenting performance results and business recommendations.
Good understanding of metrics such as FTD, CPA, CAC, ROAS, CTR and conversion rate.
Strong commercial mindset with a focus on client retention and growth.
Highly organised, proactive and comfortable managing multiple clients and priorities.
Previous experience within iGaming, sportsbook, casino or sweepstakes is strongly preferred.
