Front Desk Associate Are you a Motivator looking for a dynamic job that offers a friendly and positive work environment? Look no further! We're excited to announce our opening for a Front Desk Associate position, tailored for nights and weekends. Must be at least 18 years old. Must have evening and weekend availability.
Responsibilities:
Warm Welcome: Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
Safety First: Follow safety procedures and report any safety concerns or incidents.
Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.
Closing Procedures: Follow specific closing procedures, such as turning off lights, securing the facility, and setting the alarm system.
Member Assistance: Assist members with any questions or concerns they may have as they prepare to leave the gym.
Closing Reports: Complete any necessary closing reports or paperwork, such as attendance records or incident reports.
Security: Lock up and secure the facility to prevent unauthorized access.
Team Communication: Communicate with the opening shift staff to relay any important information or issues that need attention the next day.
Qualifications: High School Diploma or Equivalent: Required for this position.
Customer Service Skills:
Excellent customer service skills are essential.
Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
Basic Accounting Knowledge: Understanding of basic accounting principles.
Tech Savvy: Functional computer skills are required.
Multi-Tasking: Ability to handle multiple tasks efficiently.
Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
Physical Requirements:
Must be able to lift 45lbs and stand for extended periods.
Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
Company Policies: Comply with all Gold's Gym policies and procedures.
If you're a motivated individual looking for a fulfilling part-time job that offers competitive pay and a supportive team, we encourage you to apply for our Front Desk Associate position. Join us in creating a welcoming and positive atmosphere at Gold's Gym PNW during nights and weekends!
