Seneca Lake Resorts | Romulus, NY Seneca Lake Resorts is seeking a highly organized, detail-oriented, and guest-focused Administrative Assistant to provide elevated administrative, operational, and guest-service support across our premier resort property. This role serves as a central point of coordination for leadership, guest services, sales and events, operations, vendors, and internal departments, helping ensure smooth daily operations and an exceptional guest experience. The ideal candidate is polished, proactive, and comfortable operating in a fast-paced hospitality environment. This individual must demonstrate sound judgment, strong communication skills, discretion with sensitive information, and the ability to anticipate needs, manage competing priorities, and represent the resort with professionalism and warmth. This position reports to the General Manager. About Seneca Lake Resorts Located in Romulus, NY, approximately 20 minutes south of Geneva, Seneca Lake Resorts offers a premier lakeside hospitality experience featuring a reconstructed marina, ship store, restrooms, showers, laundry facilities, rental cabins, bathhouses, seasonal RV sites with full hookups, pontoon boat rentals, The Vista event space, a partnership with Pat’s Pizzeria, an outdoor movie theatre, registration building, dog parks, and the region’s most well-appointed miniature golf course. Key Responsibilities Executive and Operational Support: Provide high-level administrative support to the General Manager, executive leadership, property managers, and department leaders, including correspondence, scheduling, document preparation, meeting coordination, reporting, and record maintenance. Guest Services and Communications: Serve as a professional point of contact for the resort by responding to phone, email, and in-person inquiries; supporting guest requests; assisting with check-ins and check-outs; maintaining guest reservation records; and communicating guest feedback to appropriate departments. Administrative Systems and Records: Maintain organized digital and physical filing systems, prepare and distribute reports and internal documents, update guest and operational records, and support efficient information flow across departments. Financial and Office Coordination: Assist with administrative tracking related to invoices, purchase orders, accounts payable and receivable coordination, sales contracts, and other routine office processes as directed. Vendor and Contractor Coordination: Act as a liaison between the resort and vendors or service providers, supporting communications, service scheduling, maintenance tracking, and follow-up on operational needs. Sales, Marketing, and Event Support: Assist with sales inquiries, contracts, marketing materials, group bookings, resort events, recreational activities, and on-site initiatives in collaboration with management and event staff. Systems and Point-of-Sale Support: Maintain exceptional knowledge of the point-of-sale system, reservation tools, and associated software used to support resort operations. Policy, Compliance, and Confidentiality: Follow and support enforcement of company policies and established procedures while maintaining strict confidentiality regarding guest, personnel, lease, vendor, and financial information. Special Projects and Department Support: Assist the General Manager and departments with special projects, priority initiatives, and other duties as assigned.
Qualifications and Requirements:
Minimum of 2–3 years of administrative experience preferred, ideally within hospitality, resort management, property management, tourism, retail, restaurant, hotel, campground, or another guest-facing environment. High school diploma required; associate’s or bachelor’s degree in business administration, hospitality, communications, or a related field preferred. Excellent written, verbal, phone, and in-person communication skills, with a polished and service-oriented professional presence. Strong proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint; experience with cloud-based collaboration tools, reservation systems, property management software, or point-of-sale systems preferred. Superior organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic, seasonal hospitality environment. Demonstrated ability to work collaboratively across departments while maintaining accountability for independent tasks and deadlines. High level of discretion, sound judgment, and integrity when handling sensitive operational, guest, employee, vendor, and financial information. Customer-service mindset with a strong focus on guest satisfaction, problem resolution, and positive stakeholder relationships. Flexibility to work evenings, weekends, and holidays as business needs require during peak season.
Working Conditions:
While performing the duties of this position, the employee must be able to stand, sit, walk on uneven surfaces, talk, hear, reach, stoop, kneel, and use hands and fingers. This position may require light to moderate lifting, carrying, pushing, or pulling, frequently up to 25 pounds and occasionally up to 50 pounds.
What We Offer:
Competitive compensation commensurate with experience. Opportunity to contribute to a growing resort and recreation portfolio. A scenic lakeside work environment with a collaborative, service-driven team culture. A visible, meaningful role supporting resort leadership, operations, and guest experience. Equal Opportunity Employer Seneca Lake Resorts is an equal-opportunity employer and does not discriminate on the basis of age, race, color, creed, sex, gender, sexual orientation, disability, or any other protected status in employment practices. Interested candidates should submit a resume and brief cover letter outlining their relevant administrative, hospitality, and guest-service experience.
