Application Support Onsite Lead Senior technology professional with 8+ years of experience supporting mission-critical enterprise applications. Proven expertise in Application Support, Production Operations, Incident Management, Major Incident Coordination, Problem Management, Root Cause Analysis, Release Management, Disaster Recovery, Service Governance, and Continuous Improvement. Strong leadership skills with extensive experience coordinating cross-functional teams, executive stakeholders, and distributed support organizations.
Core Competencies:
L2/L3 Application Support Major Incident Management Service Governance Root Cause Analysis Release & Change Management Disaster Recovery Stakeholder Management Operational Reporting Technical Expertise
- .NET / C#
- AWS (ECS, EC2, S3, DynamoDB, ElastiCache)
- PostgreSQL
- Solace and MQ
- Dynatrace
- BigPanda
- ServiceNow
- Harness CI/CD Certifications (Desired)
- ITIL Foundation
- AWS Cloud Practitioner or Associate
- PMP or Scrum Master (Preferred)
