Dispatch Associate

Benefits: Health insurance, opportunity for advancement, paid time off, training & development, vision insurance, 401(k) matching, company parties, competitive salary, dental insurance, employee discounts Pay & Growth: $26–$29/hr to start, based on experience. Real opportunities to grow into bigger operations and leadership roles. What Makes This Different: Monday–Friday, 8am–5pm. No nights, no weekends. You run the board: building routes, adjusting on the fly, keeping every tech and every customer aligned. Your birthday is a paid company holiday. 2 weeks PTO in year one, 3 weeks after. Health insurance (medical, dental, vision), we cover a substantial share of your premium. 401k with a 4% company match. Company-paid life insurance, plus optional supplemental coverage (critical illness, hospitalization, accident).What You'll Own: Build and adjust technician routes for efficiency and coverage. Track routes in real time and solve problems as they come up, not after. Prioritize service calls by urgency, location, and technician skill. Balance workload across zones and availability. Coordinate with the service team on parts and scheduling. Field inbound calls, confirm appointments, and communicate changes clearly. This is not a "just answer the phone" job. This is for people who like owning the whole board, who can hold a dozen moving parts in their head, stay level when a route falls apart, and fix it without losing their cool. Who This Is For: People with an operational, logistics-minded brain. Calm under pressure: the more chaotic the day, the sharper you get. Strong communicators who can deliver good news and hard news with the same professionalism. Customer-first people who know how to balance honesty with empathy.

Requirements: Dispatching, scheduling, routing, or operations experience preferred. Strong organizational skills; able to multitask and reprioritize on the fly. Excellent verbal and written communication. Confident with technology, Outlook, Excel, Word, and internal scheduling software. Able to type 50+ WPM and move between systems without losing focus. Monday–Friday, 8am–5pm availability. At Landers Appliance, a career isn't just a job — it's meaningful work done with excellence for the good of our customers and our team. For more than 40 years, we've built a culture defined by honesty, accountability, craftsmanship, and genuinely caring for people. That's how we earned Maryland's trust and became Baltimore's Best Places to Work 2025. We hire people who take pride in doing things the right way. People who want to grow. People who serve well, work hard, and strengthen the team around them. Whether you're in the field, in the office, or supporting operations, you'll be part of a workplace that values integrity, trains intentionally, and sets high standards because the work matters. If you're looking for a place where your effort means something — where you're supported, challenged, and given room to build a real career — explore our open positions. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.