Concierge - Luxury Retail
hidden talentLouisville, KY
Concierge - Luxury Retail
hidden talentLouisville, KYJunior L3
Jewelry RetailersJewelry and Silverware ManufacturingJewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers
APPLY NOW (opens in a new tab)Davis Jewelers | Louisville, KY
Job Type:
Full-Time | On-Site Schedule: Weekdays and Saturdays, with additional hours during peak retail seasons Compensation: Competitive hourly pay (based on experience)
About the Opportunity:
- Hidden Talent is hiring on behalf of Davis Jewelers, Louisville's premier family-owned jeweler, for a Full-Time Hospitality Concierge.
- Are you the kind of person who can make someone feel welcome the moment they walk through the door? Do you have a naturally upbeat personality, love meeting new people, and take pride in creating exceptional experiences?
- If so, we'd love to meet you!
- Davis Jewelers is looking for an energetic, personable, and hospitality-minded professional to be one of the first faces guests see when visiting their beautiful Louisville showroom.
- This is much more than a traditional receptionist or front desk position. As a Hospitality Concierge, you'll help set the tone for an exceptional luxury shopping experience, ensuring every guest feels welcomed, comfortable, and genuinely cared for.
- You don't need a background in fine jewelry to succeed here. We're looking for someone who brings warmth, professionalism, a positive attitude, and a genuine passion for serving others.
- What You'll DoCreate an Exceptional Guest Experience
- Greet every guest with genuine enthusiasm, warmth, and professionalism.
- Create a welcoming first impression that reflects Davis Jewelers' commitment to exceptional hospitality.
- Offer refreshments, assist guests while they wait, and anticipate their needs.
- Help guests feel comfortable and valued, whether they're visiting for a special occasion, a purchase, or a service appointment.
- Work closely with the sales team to ensure guests are connected with the appropriate team member.
Support Showroom & Front Desk Operations:
- Answer incoming phone calls professionally and direct inquiries to the appropriate departments.
- Maintain a welcoming, polished, and organized reception and hospitality area.
- Assist with light administrative tasks and daily showroom operations.
- Communicate effectively with team members to help manage guest arrivals and showroom activity.
- Support hospitality needs during special events and busy shopping periods.
- Be a Team Player
- Collaborate with sales, service, and operations teams to deliver a seamless guest experience.
- Remain attentive and proactive during busy periods.
- Take initiative to help wherever needed.
- Contribute to a positive, team-oriented environment where every detail matters.
What We're Looking For:
- Required Qualifications
- Previous experience in hospitality, guest services, reception, retail customer service, or another people-focused role.
- Naturally friendly, outgoing, and comfortable engaging with people from all walks of life.
- Excellent verbal communication and interpersonal skills.
- Professional presentation and a welcoming demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask while maintaining a positive, composed attitude.
- Dependable, punctual, and comfortable working in a fast-paced environment.
- Comfortable answering phones and performing basic computer and administrative tasks.
- Willingness to work Saturdays and additional hours during peak retail seasons.
- Preferred Experience
- Experience in any of the following environments is especially valuable:
- Upscale hotels, resorts, or guest services
- Fine dining restaurants or restaurant hosting
- Luxury retail or specialty boutiques
- Hospitality concierge or guest relations
- Front desk reception or client services
- Event hospitality or VIP guest services
- Luxury retail or fine jewelry experience is a plus, but not required.
- The Davis Jewelers Experience
- At Davis Jewelers, exceptional service is about more than a transaction. It's about building meaningful relationships and sharing in life's most memorable moments.
- Their core focus is simple:
- We strive to develop meaningful relationships and share in memorable moments with our clients and deliver an unparalleled shopping experience.
- Two of the company's core values are especially important in this position:
TEAM-CENTRIC: Collaborate to meet the needs of our guests and our business.
CONSCIENTIOUS:
Assume ownership with fanatical attention to detail for excellence. The right person understands that even the smallest gestures, from a warm greeting to remembering a guest's preferences, can make a lasting impression.
Compensation & Benefits:
Davis Jewelers offers a professional, supportive work environment with opportunities for ongoing training and development.
Benefits include:
- Medical, dental, and vision insurance
- Pet insurance
- Employee Assistance Program (EAP)
- Company-paid life insurance
- Long-term disability coverage 401(k) with company match
- Paid time off, vacation, and holidays
- Generous employee discounts for employees and their spouses
- Ongoing professional development and training
- Schedule & Availability
- This is a full-time, on-site position at Davis Jewelers in Louisville, Kentucky.
- The schedule includes weekday hours and Saturday availability. During peak selling seasons, team members may share additional hours, including Sundays in December and evenings for special events throughout the year.
- Sound Like You?
- If you're someone who loves people, brings positive energy to work, and takes pride in making others feel special, we'd love to hear from you.
- Apply today through Hidden Talent to explore an opportunity with Davis Jewelers!
Matching similar jobs
Level
Junior L3
Location
Louisville, KY
Occupation
Concierges
Industry
Jewelry Retailers
Posted
6 days ago