Member Navigator
virtual vocationsNew York, NY
Serving as a primary non-clinical point of contact for members, the full-time remote Member Navigator will provide end-to-end support across healthcare programs by answering questions, educating members on benefits, and coordinating services to ensure a seamless member experience.
Key responsibilities:
Assist members through various communication channels, providing timely and compassionate support
Gather and document necessary information to support member cases and resolve routine issues
Coordinate scheduling for healthcare services and collaborate with internal teams to facilitate care accessRequired qualifications 2+ years of experience in a remote call center environment
High school diploma or GED
Experience in healthcare scheduling, customer service, or related support roles
Strong attention to detail and ability to work independently
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
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Level
Junior L3
Location
New York, NY
Occupation
Patient Representatives
Industry
HMO Medical Centers
Posted
yesterday