Senior Technical Support Specialist - Remote (UK)

Olo is a leading restaurant technology provider seeking a Sr. Customer Support Specialist. You will own complex tickets end-to-end, mentor teammates, and collaborate with Product and Engineering to resolve issues and improve support processes. This fully remote role requires strong diagnostic skills and experience with Zendesk/JIRA, with the ability to work across shifts to meet CSAT and SLA goals. You will help protect customer relationships and drive operational excellence.