General Manager ()

Leads and manages exempt staff of all Departments in the Airline Catering unit including but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met using ERP system. Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts including production processing, on-time performance, equipment inventory, and quality assurance controls while managing International customer base. Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof. Ensure that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level. Monitors all menu cycles to ensure customer service and satisfaction is not interrupted and ensure that proper equipment is maintained and controlled in the Unit for operation excellence. Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets using XOps Transport planning tool, Power BI, OPRS Labor planning. Support and assist Lean initiatives, and Quality initiatives to achieve OPEX targets. Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained utilizing Lean manufacturing principles and six sigma and continuous improvement methodologies. Monitors employee relations in each Department and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments. Supports customer audits, government audits to meet compliance. Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives. Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company. Assists the Regional GM on projects, investigations, training, corporate goals and objectives, and airline requests. Completes all administrative reports in an accurate and timely manner. Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements. Drives prevention vs. detection of defects. Coordinates actions to prevent the occurrences of nonconformities. Maintains customer compliance resolution. Responsible for the maintenance of key performance metrics for the Operation organization. Verifies and ensures company policies and procedures are followed. Ensures quality specifications and requirements are followed and met. Develops Standard Operating Procedures. Responsible for safety, quality and compliance to customer specification by leading all safety programs from ramp safety, employee safety following OSHA regulations.