Licensing Administrative Clerk

Key Responsibilities: Answer calls regarding renewal applications, portal access, login issues, and general navigation. Monitor and respond promptly to voicemail and licensing email inquiries. Guide licensees through account access, payment discrepancies, and portal troubleshooting. Escalate complex or unresolved matters to the Licensing Manager or appropriate staff. Maintain accurate records of call volume, inquiry topics, and resolutions. Assist with basic renewal processing and other licensing tasks once trained. Perform data entry, filing, correspondence preparation, and recordkeeping. Provide administrative support across departments as workload demands require. Protect confidential licensee and Board information.

Required Qualifications: Demonstrated ability to multitask and prioritize a high volume of inquiries. Strong attention to detail and organizational skills. Excellent verbal and written communication skills. Customer-focused approach with the patience to assist frustrated or confused callers. Ability to work independently and adapt to changing priorities. Proficiency with email, word-processing, spreadsheet, and general office systems. Ability to learn new software and confidently navigate an online licensing portal. Preferred Skills Microsoft Word

Important: Multitasking, attention to detail, and communication skills must be clearly demonstrated on the candidate's resume.