Fraud Call Center Representative Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
We're hiring an Onsite Fraud Call Center Representative in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Key Responsibilities:- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Required Qualifications:- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Ability to successfully complete a background check, credit check, and security fingerprinting
Preferred Qualifications: Banking or financial services experience
What We Offer:- Competitive hourly pay
- Monthly incentive opportunity of up to $350 after training by meeting performance metrics
- Night or weekend differential, based on shift worked
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
Training Requirements:- Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 23 supported call handling).Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.
- Apply now and make an impact from day one
- Looking for more information? We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
