Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphereEnthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relationsAdhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goalsPerform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion ProgramCoordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special eventsBuild, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launchCoordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reportingCreate and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentationDevelop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking pointsProvide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriateOwn assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informedExecute drawings and events as needed on the casino floorPerform other duties as assigned The Responsibilities Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphereEnthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long‑lasting guest relationsAdhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goalsPerform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion ProgramCoordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special eventsBuild, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launchCoordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reportingCreate and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentationDevelop and proofread guest‑facing promotional messaging, signage, internal communications, and employee talking pointsProvide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriateOwn assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informedExecute drawings and events as needed on the casino floorPerform other duties as assigned CompensationTarget Rate: $25.00/Hour
Additional Benefits: $7 Daily Employee Parking
Physical Demands & Work Environment:- Regularly required to see, talk, hear, walk, and stand
- Frequently required to use hands to handle, feel, and reach
- Occasionally required to sit or stoop
- Must occasionally lift and or move up to 30 pounds
The work environment is fast‑paced and contains bright lights, loud noise, and stressful situations.
Requires visual acuity to perform close‑up work, maintain peripheral awareness, and distinguish colors, shapes, and details when reviewing marketing materials, promotional items, documents, and digital content
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Role requirements:- Everi/Trilogy experience highly desired
- Must be 21 years of age or older.
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
- Must have a high school diploma or equivalent.
- A minimum of six months of related experience and training.
- Must have excellent interpersonal and communication skills.
- Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
- Must be able to work weekends, weeknights, and holidays.
- About Bally's
We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.
