Route DriverFrom humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we're dedicated to you and your "Kneads," whether that's a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family. The Route Driver is responsible for delivering bakery products to established customer locations according to a scheduled route. This role involves ensuring timely and accurate delivery of goods, maintaining excellent customer service, and managing the delivery vehicle. The Route Driver plays a crucial role in maintaining the bakery's reputation by delivering products fresh and on time.
Role & Responsibilities:
Operate the delivery vehicle to transport bakery products to assigned locations following a predetermined route.
Ensure timely and accurate delivery of products, including handling and storing items properly to maintain quality.
Verify delivery details, including quantities and product types, to ensure accuracy and completeness.
Provide courteous and professional service to customers during deliveries, addressing any questions or concerns they may have.
Build and maintain positive relationships with regular customers to ensure satisfaction and encourage repeat business.
Communicate any issues, such as delays or product shortages, to both the customer and bakery management promptly.
Conduct daily inspections of the delivery vehicle to ensure it is in safe operating condition, including checking fluid levels, tire pressure, and cleanliness.
Keep the delivery vehicle organized and clean, both inside and out.
Follow all safety protocols and traffic laws while operating the vehicle to ensure safe delivery practices.
Maintain accurate delivery records, including delivery times, product quantities, and customer signatures or payments as required.
Report any delivery issues, vehicle problems, or customer feedback to the Distribution Manager or Supervisor.
Submit all necessary documentation and paperwork, such as delivery logs and receipts, in a timely manner.
Follow the established route and schedule, making adjustments as necessary to accommodate changes or delays.
Monitor and manage time effectively to ensure all deliveries are completed within the scheduled timeframe.
Monitor inventory levels on the delivery vehicle and report any discrepancies or shortages to the bakery's inventory management team.
Assist with inventory checks and restocking at the bakery or distribution center as needed.
Assist with loading and organizing products at the bakery before departure.
Provide support for special delivery requests or adjustments to the route as required.
Perform other duties as assigned by the Distribution Manager or bakery management.
Requirements
Education and Experience:
High school diploma or equivalent.
Previous experience as a delivery driver, route driver, or in a similar role is preferred.
Familiarity with local routes and delivery locations is advantageous.
Skills and Abilities:
Valid driver's license with a clean driving record.
Strong customer service skills and the ability to interact positively with customers.
Good organizational skills and attention to detail.
Ability to manage time effectively and work independently.
Physical ability to lift, carry, and move heavy items, such as bakery products.
Work Environment:
This position involves working both inside the bakery and outside in various weather conditions during deliveries. Must be available to work early mornings, weekends, and holidays as needed.
What's in it for you?
At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.
Equal Opportunity Employer:
We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
