Service Desk Specialist Lakeside Foods is seeking a Service Desk Specialist to provide first-level technical support to internal and external users. This role serves as the primary point of contact for IT support requests, helping diagnose and resolve technical issues while delivering exceptional customer service and ensuring a positive user experience. This position will be based in our Weston, Oregon Facility. Competitive pay based on experience Affordable, market-leading medical, dental, and vision insurance 401(k) retirement plan with company match Paid vacation and personal time Paid training and professional development opportunities Exposure to a wide range of technologies and systems Growth opportunities within a stable, family-owned company Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal Troubleshoot and resolve hardware, software, and user access issues Escalate issues requiring advanced technical support to the appropriate IT teams Track, update, and resolve incidents and service requests through the ticketing system Follow up with users to ensure complete resolution and satisfaction Maintain accurate documentation of issues, resolutions, and support activities Create and update knowledge base articles and support documentation Support employee onboarding and offboarding, including hardware and software setup Assist with continuous improvement initiatives and special IT projects Provide occasional support at Lakeside Foods facilities as needed High school diploma or equivalent required Associate degree in a computer-related field preferred Experience in a service desk, help desk, technical support, or customer support role preferred Basic knowledge of Windows operating systems and Microsoft Office applications Basic networking knowledge ITIL certification is a plus Strong customer service and communication skills Ability to troubleshoot and solve technical problems efficiently Strong organizational and time-management skills Ability to communicate effectively with users of varying technical skill levels Self-motivated with a strong work ethic Strong attention to detail and follow-through Ability to prioritize multiple tasks in a fast-paced environment Professional, team-oriented approach to supporting users Ability to lift up to 50 pounds Ability to travel up to 10% to support company operations Founded in 1887, Lakeside Foods is a family-owned company with a long history of quality, integrity, and innovation. We invest in our people and provide opportunities to grow while making a meaningful impact across our operations and communities. Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify. Equal Opportunity Employer, including Veterans and Individuals with Disabilities
