Responsibilities:
Respond to customer calls and resolve complaints and inquiries professionally.
Address inquiries in accordance with company policies, procedures, standards, and workflows.
Answer questions about products and services, and recommend relevant options using training materials and other resources.
Investigate product or service issues, identify their causes, and explain appropriate solutions.
Maintain up-to-date knowledge of products, policies, and procedures, while ensuring records are complete and carefully proofread.
Process orders in Navision, including opening customer accounts, issuing refunds and replacements, and managing return authorizations.
Keep customer records accurate by updating account information.
Perform other duties as assigned by the department manager.
Requirements:
Excellent phone etiquette and communication skills.
Strong attention to detail and organizational skills.
Ability to research technical parts using service manuals and respond to customer needs quickly.
Some college education preferred, or equivalent business experience.
Availability to work up to two evening shifts per week (1 p.m.–9 p.m.) and up to two Saturdays per month (9 a.m.–5 p.m.).
