Remote Customer Service Manager
mazictoolsNew York, NY
Remote Customer Service Manager
Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Retail Sales Workers
Telemarketing Bureaus and Other Contact CentersFurniture RetailersAll Other Home Furnishings Retailers
Wayfair is seeking a Customer Service Manager to lead a team of 8–16 specialists across experience levels, handling post-order issues and ensuring customer satisfaction. You will train, coach, and conduct performance reviews while collaborating with HR and senior leadership to resolve staff matters.
You will interview applicants and supervise escalation handling with professionalism, supporting Wayfair's commitment to excellent customer experience from a remote US location.
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Level
Mid L4
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
15 days ago