Senior Coordinator, Volunteer Operations

Job Title: Senior Coordinator, Volunteer Operations

Team: Volunteer Team (External Affairs)

Location: Hybrid in Chicago (IL)

Employment Type: Full-timeFLSA Classification: Exempt

Start Date: October 2026 About BravenBraven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs Report.

About the Role: In order to achieve its ambition of serving 80,000–100,000 Fellows over the next decade, Braven is hiring a Senior Coordinator, Volunteer Operations who will serve as the operational backbone of Braven’s volunteer pipeline, ensuring that thousands of Leadership Coach, Professional Mentor, and Mock Interview volunteers move through selection, vetting, training, and onboarding with consistency, quality, and care. As a member of the Volunteer Team within External Affairs, you’ll be the operational steward of the systems and processes that keep the volunteer journey running smoothly, owning their day-to-day execution, working closely with colleagues across the full volunteer lifecycle, and bringing a continuous improvement mindset to everything you do. Because Braven is a rapidly scaling organization, this role is designed to provide nimble, skilled support wherever it’s most needed across the volunteer lifecycle. Some of your most impactful contributions may come from stepping into gaps that aren’t yet in anyone’s job description. This role is on the Volunteer Team within External Affairs and reports directly to the Head of Volunteer Programs. What You’ll DoVolunteer Pipeline Operations: Info Sessions, Selection, Vetting, and Training (50%)Run the day-to-day execution of pipeline conversion across the full recruitment and onboarding process, maintaining the systems, outreach cadences, and trackers that move volunteers from info session to application, application to interview, acceptance to vetting, and vetting to training completion. Execute targeted outreach to volunteers who have stalled at any stage of the pipeline using Salesforce reports, Mogli, Jira, and other tools to identify, prioritize, and re-engage candidates in close coordination with the stream leads who own conversion goals for their respective phases. Conduct candidate interviews and complete weekly selection audits evaluating applicants against Braven's volunteer standards scoring rubrics, and reviewing recommendations made by part-time Selection Specialists for quality and consistency. Ensure background check compliance. Oversee VIP applicant coordination and Salesforce record accuracy across the pipeline, flagging issues, driving high-priority candidates to completion, and maintaining clean data through key milestones. Lead roughly 50% of volunteer info sessions as a primary program spokesperson, managing related scheduling and follow-up logistics, and supporting occasional volunteer office hours. Volunteer Communications Operations (20%)Manage the volunteer pipeline inbox during peak periods, providing responsive, on-brand support to applicants and active volunteers, and developing response templates and triage protocols over time. Engage in structured feedback of Braven’s mass communications to volunteers, reviewing dozens of automated email journeys for clarity and consistency. Collaborate on informational materials used by volunteers, such as role descriptions and onboarding guides. Serve as a cross-functional point of contact for internal teams – relaying relevant updates and helping ensure consistent communication between central Volunteer Operations and key partners in delivery (e.g., regional partners).Drive Operational Improvement & Automation (15%)Actively identify manual or high-lift processes within your scope and bring concrete proposals to streamline, automate, or eliminate them, including potential use of AI-powered connectors, a ticketing system for inbox management, or similar solutions. Document processes, maintain Confluence pages across the volunteer pipeline, and create or update operational materials to ensure knowledge is not siloed. Share insights from volunteer interactions and pipeline data with the broader team, surfacing patterns and pain points to inform program improvements. Cross-Functional Collaboration & Flex Support (15%)Provide nimble support across the volunteer lifecycle during unanticipated moments of high need, including recruitment surges, launch preparation, and coverage during leaves or transitions. Support the broader Volunteer Team with internal communications, meeting preparation, and follow-through on team commitments, helping ensure that key information is documented, shared, and acted on, particularly during high-demand periods and transitions.

Minimum Requirements: At least 1 year of work experience

Travel: 3-4 times annually out of state for team events

Additional Requirements: Authorized to work in the U.S.Braven doesn’t offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be:

• Phone screen with Talent Team member
• Interview with Hiring Manager
• Performance TaskPanel Interview with Key Partners
• Reference Checks

Benefits: CompensationBraven offers opportunities for salary growth over time. We believe in compensating staff members fairly relative to one another, their qualifications, and their impact on the organization, and we take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each offer is carefully determined using external and internal benchmarks. The hiring range is determined by role scope, qualifications, and internal equity, with annual growth based on performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The hiring ranges for this role by geographic market are set forth in Chicago at $47,000-$50,500. This is based on a 50-hour work week at an hourly rate. This is a full-time, regular, non-exempt, and benefits-eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff