ERIEBANK, Community Office Assistant Manager

Attitudes: Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect - Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even during challenging situations. Client Focus -Prioritize customer needs and delivering exceptional service. Ensure clients receive timely and personalized support. Inclusion -Fostering a diverse and inclusive work environment where all clients and employees feel valued and heard.

Behaviors: Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership - Guide, motivate, and develop team members while driving the branch's strategic goals. Lead by example, set clear goals, provide on the spot coaching, empower staff and maintain the vision that aligns with the bank's mission. Integrity -Uphold ethical standards and honesty in all actions and decisions. Collaboration -Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems. Volunteerism - Engage in community outreach and corporate social initiatives.

Competencies: Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability -Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies. Innovation - Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity. Find ways to improve efficiency and enhance customer experience. Professionalism - Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations and business challenges with poise and competence. Supervisory Responsibilities (if applicable) Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams. Position Level Expectations: Community Office Assistant Manager I - Provide exceptional client and employee experience. Uncover and originate consumer and home equity loans. Demonstrate operational proficiency within the branch. Community Office Assistant Manager II - Develop and maintain a strong loan pipeline and portfolio. Works diligently to provide an outstanding employee and customer experience. Demonstrates a strong level of proficiency with overall operations with minimal directions. Possesses a proven history or leadership, banking knowledge, and experience in a supervisory role.

Seeks Professional Development Opportunities: Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.

Qualifications, Education, and Experience: To perform this job successfully, an individual's performance of each crucial job requirement satisfactorily is substantive, and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: We request employees that are capable to read, comprehend, and interpret documents. Must possess professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization before consideration. Ability to communicate to clients directly and effectively is incredibly applauded here at CNB.Technology Skills: All employees must have at least some knowledge of telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties, will be greatly appreciated. Mathematical Skills: For this position, all applicants must lead the power of being able to add, subtract, multiply, and divide in all units of measure. Additional suggestions include apprehension to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form is required. Solving exciting problems involving several variables in a standardized situation is a major demand.

Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.