Parking Lead

DescriptionPosition Summary: (FT Winter Seasonal Position) The Parking Supervisor is responsible for overseeing daily parking operations and logistics, ensuring vehicles are parked safely and efficiently to maximize parking lot capacity, and leading a team of Parking Attendants by example. The Parking Supervisor understands the day-to-day variability of parking operations, including adjusting attendant assignments and staffing levels throughout the day based on skier counts and business demand, and is constantly preparing for it. They oversee snow preparation and recovery for parking areas and constantly fine-tune the guest and team experience.

QualificationsEssential Duties and Responsibilities: Direct daily parking flow, resolving traffic interruptions and staffing checkpoints as lots fill. Assign attendants to lots based on projected skier counts, manage their transportation, and adjust assignments as traffic flow changes. Monitor lot availability and park all lots, including Fort Valley, safely and efficiently to maximize capacity. Open and close parking lots, including setting up traffic control signage and moving equipment up to 50 lbs. Manage icy road conditions by updating the electronic sign and pacing or closing traffic on the 1/4 mile until plows clear ice and apply cinders. Serve as the point of contact for guest parking questions, including lot availability and loading/unloading areas. Communicate with shuttle, plow, tour bus, and city bus drivers to keep operations smooth and safe. Prepare parking areas and vehicles for snow events by storing signs, pylons, and barriers, clearing plow areas, and mounting snow chains; redeploy equipment after snow removal. Direct and assist staff with snow removal and trash collection, keeping lots and the Hart Prairie Lodge drop-off area clean. Operate company vehicles safely, report maintenance needs, and stock them with tools for the next day's conditions. Distribute and track team equipment (radios, jackets, traction devices), documenting lost or damaged items. Partner with Security and Ski Patrol on parking lot safety and emergencies, keeping parking areas clear for emergency vehicle access.

Supervisory Responsibilities: Directly supervise Parking Attendants. Train, direct, and coach Parking Attendants on shift, leading by example and monitoring team morale. Communicate daily expectations and reinforce department and resort policies with the team and guests. Adjust staffing during the shift to match business demand and control labor costs; verify time punches are accurate and complete. Collect Daily Notes and share input with the Fleet & Transportation Manager on hiring, attendant performance, and operational improvements.

Required: Prior customer service experience. Leadership experience. Valid driver's license, confidence driving in mountain conditions, and a suitable driving record. Completion of de-escalation and CALM techniques training. Ability to speak effectively before groups of guests and employees, and to use translation applications with non-English speakers. Reliable transportation and willingness to arrive and perform on early mornings. Personal cold-weather gear for mountain conditions, including snow boots or other proper shoes, a warm winter jacket, gloves, hat, and waterproof or resistant pants.

Preferred: Current CPR and First Aid certifications. Spanish fluency.

Core Competencies: Kind but Firm: Balances kindness, patience, and empathy toward guests with firmness in values. Adaptability: Adjusts to new situations and changing conditions every day. Composure Under Pressure: Stays positive and leads by example in high-stress situations. Communication: Communicates effectively and confidently with guests and the team.

Work Environment: Cold alpine environment; 50-85% of the workday may be spent outside. Regularly stands and walks for long periods of time, up to 8 hours. Frequently lifts and/or moves up to 50 pounds. Requires maneuvering on uneven surfaces. This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all responsibilities, duties, and skills required. Job duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice. Arizona Snowbowl is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role; please contact Human Resources to request an accommodation.