Service Writer / Advisor The Service Writer serves as the main point of contact between customers and the service department, ensuring customer needs are accurately identified and translated into detailed work orders. They coordinate with technicians, parts, rentals, and sales teams to manage repairs efficiently, maintain strong customer satisfaction, and support profitable service operations through effective communication, technical knowledge, and workflow management.
Location: Albany, NY
Status: Permanent
Position Type: Salaried
Schedule:
Monday-Friday - occasional extended hours may be required based on operational needs. Vacancy Type: Existing vacancy
Total Rewards:- Anticipated Salary Range: $45,000.00-$60,000.00 – exact wage will be based on experience, education and qualification
- Quarterly profit-sharing bonus opportunity
- Annual performance review with increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation & Paid Personal days 401 (k) Employer matching program
- What You Bring 3+ years' experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
- Passion for customer service
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
Additional Requirements:- High School Diploma, GED or equivalent
- Valid driver's license and satisfactory driver's abstract required for operational responsibilities
- Completion of a job-related background check in accordance with applicable laws
Who We Are:
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
We are a proud subsidiary of Federal Signal Corporation.
Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
