Remote Call Center Team Lead KPI & Coaching
american behavioral research institNew York, NY
Remote Call Center Team Lead KPI & Coaching
american behavioral research institNew York, NYMid L4
TelemarketersFirst-Line Supervisors of Non-Retail Sales WorkersFirst-Line Supervisors of Office and Administrative Support Workers
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesTelephone Answering Services
APPLY NOWAmerican Behavioral Research Instit is seeking an experienced Call Center Team Lead to oversee daily operations and personnel, aiming to maximize efficiency and reduce overhead. You will manage staff, define KPIs, and report on productivity to drive company goals.
The role emphasizes leadership, process improvements, and collaboration with upper management to achieve sales and service targets in a remote work environment.
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Level
Mid L4
Location
New York, NY
Occupation
Telemarketers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
5 days ago