We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team. In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.
Key Responsibilities:
Serve as the primary point of contact for operational escalations related to supply chain services
Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently
Proactively manage and resolve operational challenges, including:
- Capacity constraints
- Service disruptions
- Appointment and delivery delays
- Rate discrepancies and billing concerns
- Partner closely with the Pricing team to evaluate alternatives and support solution development
- Ensure clear, timely, and professional communication with all stakeholders
- Monitor escalations through to resolution, maintaining accurate documentation and tracking
- Identify recurring issues and recommend process improvements to enhance operational efficiency
Qualifications:- Bachelor’s degree in Supply Chain Management or a related field3–5 years of experience in logistics, drayage, trucking, or supply chain operations
- Strong understanding of drayage operations, carrier networks, and port/rail processes
- Excellent communication, problem-solving, and organizational skills
What We Offer:- Comprehensive health coverage – medical, dental, and vision
- Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
- Commuter benefits – support for mass transit and parking 401(k) retirement plan – with a 100% company match up to 6%Generous Paid Time Off (PTO)
- Annual Discretionary Bonus – based on individual and company performance
- Company-paid life insurance – with optional additional coverage
- Fully covered short-term and long-term disability insurance
- Employee Assistance Program (EAP) – confidential personal and work-life support
