Finance Customer Management Coordinator This is a great opportunity to join the Accounts Receivable Department as Finance Customer Management Coordinator. The Coordinators primary role is to review aged receivables, identify the root cause of delinquent balances and reconcile customer accounts. They must partner with Customers, Sales, Delivery, and Execution Teams, and Technology Teams to analyze issues with financial operations and solve problems in a timely and effective manner. They will contribute to the success by driving cash flow and mitigating risk. We offer a flexible work-from-home environment with the opportunity for career advancement.
Job Responsibilities:- Actively monitor aging and metric reports to identify risk
- Analyze and resolve any skipped invoices, quantity shortages, and pricing discrepancies with the appropriate internal and external business partners
- Accurately manage and prioritize an extensive revolving portfolio of delinquent and distressed accounts
- Initiate regular/reoccurring contact with customers to quickly resolve overdue balances by phone and email
- Ensure accurate documentation of collections efforts and customer contact information
- Engage with customers to understand accounting, purchasing, and delivery processes and procedures
- Perform as the primary owner of root cause resolution for customer exceptions
Ensure accurate customer information at all times; (i.e. store #, vendor #, statement billing requirements, tax exemptions, etc.
