Customer Service Rep

Role Purpose: The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose.

Responsibilities: As a customer experience role model: Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally. Ensuring orders are captured in line with our promise and to the highest quality standards Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments – regarding product issues, shipping problems, payment issues, and more As a Digital advocate: Becoming experts in navigating our websites, understanding and promoting our value add services Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital services Acting Commercially: Providing quote information to customers based on system data (not independent judgment). Pre-qualify customers and identifying leads for further growth potential Providing backup support for customer calls from Sales offices Ensuring customers accounts are handled with strong governance for appropriate support How I make a difference in this role Apply customer service experience, operate with passion and focus on best serving customers through delivering timely, helpful support and assisting in process execution and improvement. Org Structure Customer Service Manager Customer Service Supervisor Customer Service Representative Candidate Requirements Essential Skills & Experience High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience. Excellent Customer Service skills – able to demonstrate an inbuilt passion for helping customers Experience of working cross-functionally and collaborating effectively with colleagues to get things done Strong written/verbal communication skills High attention to detail Highly organized and able to multi-task and prioritize own workloads Desirable Skills & Experience Preferred college education or equivalent combination of education and experience. College diploma in related field Industry experience in manufacturing, distribution, automation Equal Employment Opportunity RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination. #LI-CC1 #LI-HYBRID