Desktop Support Specialist
gtn solutionsLas Vegas, NV
Desktop Support Specialist
gtn solutionsLas Vegas, NVSenior L5
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Facilities Management ServicesOther Computer Related ServicesComputer Systems Design Services
APPLY NOWJob Title: Desktop Support Technician (Enterprise / Onsite)
Location: Las Vegas, NV – Fully Onsite
Work Schedule: 8am - 5pm M-FRole Overview
We are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.
Core Responsibilities:
- Provide onsite support for desktops, laptops, peripherals, and enterprise software
- Deliver white-glove/executive support for senior leadership and VIP users
- Troubleshoot and resolve hardware, software, and connectivity issues
- Support and maintain A/V and conference room technology
- Maintain and organize network closets and structured cabling
- Manage and resolve tickets in Service
- Now within SLA timelines
- Support device provisioning and management through Microsoft IntuneTrack, document, and communicate issues, resolutions, and trends
- Recommend hardware and technical improvements to enhance performance
- Collaborate with IT teams, managers, and vendors across multiple sites
- Provide feedback for continuous service and process improvement
- Support multiple locations and priorities simultaneously
- Work overtime when required for projects or support needs
- Required Qualification
- Bachelor’s degree from an accredited institution (or equivalent experience)2-5 years of enterprise desktop or IT support experience
- Strong troubleshooting and critical-thinking skillsAbility to work independently in an onsite enterprise environment
- Strong customer service and communication skillsAbility to multitask across multiple tickets and projects
- Ability to pass required background and drug screening
Preferred:
- CompTIA A+ certification (strongly preferred)
- Experience supporting enterprise or airport environments
- Experience with executive/VIP support
- Familiarity with basic networking and cabling
Matching similar jobs
Level
Senior L5
Location
Las Vegas, NV
Occupation
Computer User Support Specialists
Industry
Computer Facilities Management Services
Posted
8 days ago