As a Network Services Manager, you are responsible for the leadership, management, maintenance, security, and strategic advancement of the enterprise network infrastructure support of the Methodist Data Network. This position oversees network architecture, infrastructure modernization, disaster recovery readiness, vendor management, and service delivery. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Responsibilities:
Develop and execute enterprise network strategies supporting clinical, business, and operational objectives.
Lead network modernization initiatives, network lifecycle management, and infrastructure roadmaps.
Ensure network availability, performance, scalability, redundancy, and resiliency.
Manage enterprise LAN, WAN, WLAN, SD-WAN, Internet, cloud, and data center connectivity environments.
Oversee monitoring, alerting, capacity management, and network performance optimization.
Lead implementation of network segmentation, access control, and wireless infrastructure.
Support network requirements for hospitals and clinics.
Partner with Information Security to support secure network architecture and cybersecurity initiatives.
Participate in incident response, threat mitigation, vulnerability remediation, and risk management activities.
Ensure adherence to network security standards, policies, and procedures.
Lead infrastructure projects from planning through implementation and post-deployment support.
Coordinate resources, schedules, budgets, risks, and communications for assigned initiatives.
Evaluate and recommend hardware, software, and managed service solutions.
Takes initiative and manages vendor relationships, contracts, support agreements, and service level expectations.
Participate in 24x7 on-call support and escalation activities.
Serve as a liaison between customers, technical teams, and vendors.
Ensure projects and operational tasks are delivered on time and within budget.
Provide executive-level communication regarding projects, risks, outages, and strategic initiatives.
Develop and maintain technical standards, procedures, and documentation.
Lead root cause analysis and continuous improvement efforts.
Qualifications:
Associates Degree in IT or Computer Science or equivalent. 5-7 years of networking experience.
Preferred: Certified Network Professional - Cisco Systems
Preferred: Cisco Certified Network Associate - Cisco Systems
Required Skills:
Strong leadership, organizational, and project management skills.
Knowledge of enterprise networking protocols and infrastructure design.
Experience with Cisco ISE, NAC, SD-WAN, SIP trunking and Zero Trust security models.
Experience with Cisco networking technologies and enterprise monitoring platforms.
Strong troubleshooting, analytical, and problem-solving skills.
Demonstrated leadership in the management of people, hardware, software, and other resources.
Excellent written, verbal, presentation, and customer service skills.
Excellent time management skills and ability to manage multiple priorities in a fast-paced healthcare environment.
Expertise in network routing, switching, wireless technologies, and firewalls.
Ability to travel between hospital, clinic, and remote locations.
Ability to work extended hours during outages, system implementations, and critical incidents.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
