Granger, Indiana, 46530, US
Do you live in the South Bend area?
Do you have Answering Service or Dispatcher experience?
Do your clients come first?
If you answered Yes to all 3 questions, then we may just have the spot for you!
Here at Mr. Handyman and HM Remodeling, we’re looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians.
To Succeed In This Role
Be friendly and outgoing professional
Be highly organized and detailed orientated
Have previous construction/handyman experience
Be a self starter
Have computer experience with Microsoft Office
Minimum Requirements: Live with in South Bend Area
5+ years construction industry experience
Problem solving skills
Ability to mult-task
Professional communication skills and phone etiquette
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
Competitive pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best-in-class customer experience and solutions
Flexibility with hours so you can take care of life’s important events
And so much more…
Your Responsibilities as an Office Professional
Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We’ll Measure Performance
Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
[What We Want From You
Culture alignment
Rockstars only
Bought into the vision
Meets our expectations, which are…
Benefits & Pay
The pay range for this position is $20 to $24 and is dependent on your experience.
Holiday and Vacation pay
401k investment opportunities
Still with us? Great!
Remember, we’re looking to hire only the best. If that’s you,
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
