Job Description:
Job Description Aspen Publishing is seeking a Quality Assurance/Operations Analyst to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office/work-from-home schedule. In this hybrid role you will focus on Aspen's QA and Platform administration across Aspen's digital products with particular focus on Aspen Courses (JD-Next), and other customer-facing and internal platforms. You will work closely with the Product, Engineering, and Customer Success teams. We are looking for QA/Ops Analyst who can take our digital products to the next level-is that you?
TITLE:
Quality Assurance/Operations AnalystREPORTS TO: Lead Technical Product Manager DEPARTMENT: Digital Learning & Engagement FLSA STATUS: Exempt LOCATION: Burlington, MA (preferred) RANGE: $90K (MIN) / $106K (MID) / $120K (MAX)
POSITION SUMMARY:
Responsible for hands-on Quality Assurance - regression, automated, and feature testing ahead of releases - with day-to-day Platform Operations, including course setup, catalog and design configuration, and troubleshooting across systems; works closely with Product, Engineering, and Customer Success to ensure releases are reliable, and that platform data and configuration stay accurate and consistent.
KEY RESPONSIBILITIES:
Quality Assurance Design, build, and maintain automated test suites for core platformsExecute regression testing ahead of releases across all platformsConduct functional, feature, and accessibility (consistent with WCAG 2.x) testing for new development, from early builds through release candidatesLog, track, and help triage defects; verify fixes prior to release sign-offMaintain test plans, test case documentation, and a record of known issues per platformFlag quality risks or regressions proactively to Product and Engineering ahead of releasesPlatform OperationsAdminister course setup and configuration for JD-Next and other course-based productsSupport day-to-day eStore (Shopify) administration, including investigating customer and configuration issuesSupport entitlement and product-variant data entry and consistency in line with Aspen's source-of-truth ownership model Troubleshoot operational issues across platforms, escalating to Engineering or vendors as neededCoordinate with vendors (e.g., Impelsys, Firebrand) on operational and data issues affecting assigned platformsTake on recurring administrative/ops tasks that would otherwise sit with other members the Product/QA teamOther DutiesPerform other duties as assignedQualificationsBachelor's degree and 2+ years of experience in quality assurance, including both manual and automated/regression testingHands-on experience with test automation tools/frameworks (e.g., BugBug, Selenium, Cypress, Playwright, or similar) Experience with platform administration or configuration work in an ecommerce, SaaS, or LMS environment; Shopify experience a plusExperience with accessibility considerations and WCAG compliance a plusFamiliarity with UX Design & Figma a plusFamiliarity with PowerBI a plusComfortable working across multiple systems and platforms simultaneously, with strong attention to detailAbility to triage and prioritize independently, escalating appropriately when blockedExperience working cross-functionally with Product and Engineering teamsExcellent written and verbal communication skillsBackground in digital publishing, ed-tech, or higher education preferred, but not requiredProven ability to manage multiple projects under strict deadlinesStrong QA skills, including planning, execution, automation, and reportingExperience with agile development frameworks and QA methodologies Prototyping/wireframing skills preferredWillingness to travel domestically occasionallyStrong organization, planning, and presentation skillsProficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word) Ability to work quickly and accurately in a fast-paced, changing environmentDemonstrated ability to work independently and as part of a teamAbility to work occasional nights and/or weekends when neededPhysical RequirementsNormal office environmentAbility to sit for extended periods of timeAbility to work on computer for extended periods of timeAbility to listen and speak carefully while interacting with othersAbility to lift up to 10 pounds occasionallyABOUT US: Aspen Publishing, a UWorld Company, is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect. Our JD-Next Program, which includes an online course and high-stakes law school admissions test delivered multiple times per year, is designed to support aspiring law students through high-quality test preparation and academic resources. The salary range provided is a good faith estimate representative of all experience levels. Aspen considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life's eventualities, from accidents to critical illness and pet insurance. EOE disability/veteran Agency Notice: Aspen Publishing does not accept unsolicited resumes from staffing or recruiting agencies. Please do not forward resumes to HR or our hiring managers. Aspen Publishing is not responsible for any fees associated with unsolicited resumes submitted outside of an active agreement with the Company. Powered by JazzHRXh35eJmyIK
