Supporting the Florida Healthy Kids program operations, the full-time remote Florida Licensed Bilingual QA Administrator will monitor phone calls, conduct quality reviews, and assist with compliance to ensure performance standards are met.
Key responsibilities:
Monitor phone calls and complete back-office quality reviews to assess employee performance and compliance
Assist program clients with paperwork and documentation, ensuring timely and accurate processing
Participate in special projects and serve as backup support for the call center during high volume periodsRequired qualificationsHigh school diploma or equivalent with 0 - 2 years of experience
Bilingual proficiency in both English and Haitian Creole
Permanent residency in the Continental US
Familiarity with Florida healthcare policies
Strong attention to detail and analytical skills
