Job TitleThis position will serve as the in-person service point of for students, providing comprehensive support across various campus services, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position work with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service oriented experience.
Minimum Requirements:
Associate's degree or 60 transferrable college credits required. Bachelor's degree preferred. One (1) year of experience working with students or customers in a service-oriented environment required, preferably in areas of higher education including one-stop centers, enrollment services, admissions, financial aid, registrar's office, and bursar/student accounts. Positions are located on the Essex, Dundalk, and Catonsville campuses. Class Specific Essential DutiesServe as the primary point of service for students, utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support. Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.Guide new admits through the enrollment process. Triage student questions to ensure advising appointments aren't made unnecessarily when a student's question can be resolved more quickly, and by assigning the right advisor and making an appointment when an advising appointment is needed. Ensure students are connected with their assigned academic advisor and make follow-up appointments as needed. Ensure student's records are accurate and assisting them with updating their records as needed. Checking students in for their appointments with other services in on campus. Utilizing the student information system, Ellucian Banner, to understand a student's financial aid status and assisting them with completing their financial aid processes and accepting awards. Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.Advise students of payment options and assisting them with payment processes. Solving problems that the student has related to enrollment, payment, retention, and graduation processes. Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards. Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery. Document interactions with students accurately and thoroughly, maintaining records that of inquiries and responses provided. Escalate queries and concerns as necessary to ensure timely resolution and effective support for students. Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
Benefits:
CCBC Part Time Benefits At A Glance BENEFIT SUMMARY Supplemental (Retirement Annuities) 403(b) and 457(b) Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms. The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions. Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms. Parking Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses. Sick and Safe Leave CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.
