Window & Door Service Technician - Boston, MA

Purpose of the Role: As a Field Service Technician (Boston, MA), you will be responsible for performing and documenting field service of VPI window and door products.

Key Responsibilities: Safety Compliance Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment Active participation in the company's Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being Field Service Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes Maintain accurate records of repair, evaluations, and inspections Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service Submit expense reports in a timely manner (Bi-weekly), following company policies Water Test: Attend testing. Inspect pre-test and document water test results as well as diagnose any issues that may arise, and fix identified problems Certifications: Mobile Elevated Work Platform (MEWP). Must be comfortable working at heights above 50 feet when necessary Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently Maintain a professional demeanor when interaction with customers and colleagues Travel is an essential requirement for this position, and the employee must be prepared to travel by plane or car Demonstrate company values by fostering a respectful and inclusive work environment Qualifications High School Diploma or GED required. Valid driver's license with a clean driving record. 2-5 years of experience in either the vinyl window and door industry or the manufacturing industry. This experience is essential to ensure a comprehensive understanding of industry-specific processes, standards, and best practices. Proficiency in using hand tools such as drills, saws, levels, and tape measures. Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation). Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding. Multitasking capabilities with professionalism Experience using general office equipment (laptop, phone, iPad), including Office 365. Application of special repair policies in practical situations Dependable, self-motivated, and problem-solving skills. Strong customer service, communication, and organizational skills.

Working Conditions: Exposure to weather: The work is year-round and involves both indoor and outdoor tasks. Lifting: Regular lifting of up to 75 pounds. Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.

Travel: Expect frequent travel but typically home for weekends.

Overtime: Frequent overtime is required. Schedule Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.