IT Help Desk Support - Level II (MSP)
k2 staffingSanta Clara, CA
IT Help Desk Support - Level II (MSP)
k2 staffingSanta Clara, CAMid L4
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
IT Helpdesk Support Level IIOur client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of an IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities:
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment InstallationLAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVACQualifications & Requirements
- Having worked with a Managed Services Provider (MSP) in the past is a MUST!Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki).Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
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Level
Mid L4
Location
Santa Clara, CA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
10 days ago