Diagnose and resolve hardware, software issues for warehouse and office employees. * Install, configure and support desktops, laptops, printers, handheld scanners and other connected equipment. * Assist with onboarding and offboarding of employees, managing approved access changes. * Provide clear updates to employees and management on open issues and resolution status. Documentation and Vendor Coordination * Maintain accurate inventories of IT equipment, assigned devices and spare parts. * Document network connections, device locations, configurations, maintenance and repairs. * Track support requests through resolution and escalate outages that affect warehouse operations. * Coordinate vendor service visits and follow up on outstanding repairs, replacements and technical issues.
