ISMIRA AGENCY Actively Recruiting For Position Guest Accounts Purser For Royal Caribbean Cruises! The Guest Accounts Purser establishes and maintains guest folio accounts in accordance with the brand standards of service and style. Balances the daily and end of voyage revenue activity from the different revenue-generating areas onboard, etc.
Benefits:- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Earn recognition and career advancement opportunities
- Travel around the World
- Experience working with more than 72 nationalities
- Permanent job with contract 6-8 months onboard followed by 60 days of vacation
- Save Money as you do not pay for food and accommodation on board
- Competitive salary (find out when apply)
- Visa fee will be reimbursed on board
- Medical insurance provided during contract
Responsibilities:
Ensures that proper Credit Card validation and "Seapass Account" SQM policies are in place, in accordance with company policy.
Processes several credit card transmissions during the voyage, upon gathering all the information from the property management system, to ensure guest account balances are properly authorized on a daily basis per company's SQM policy.
Monitors declined and call credit cards, and assists guests in setting up different means of payment, as well as modifying sea pass accounts accordingly.
Responsible for the final settlement of all credit cards and the end of each voyage report according to GCS procedure.
Assists Guest Relations Officers with guest's inquiries and disputes, and provides relevant back up for applied charges.
Issues company standard memorandums and reminders regarding guest account status.
Monitors all guest and crew onboard accounts and makes necessary adjustments and/or corrections.
Responsible for processing and balancing all prepaid onboard credits purchased by guests, as well as, the onboard credits given onboard, etc.
Requirements:- Very good level of English language
- Minimum of two years experience in an upscale hotel, resort or cruise ship
- Superior customer service, team building and conflict resolution skills.
- Very strong management skills in a multicultural and dynamic environment.
- Very strong communication, problem solving, decision making, and interpersonal skills.
- Intermediate computer software skills required.
- Possess a strong understanding of numbering flow "Debits/Credits", adjusting entries and corrections, as well as basic accounting knowledge
- Minimum 21 years oldNOTE: Nationalities that we can process: For additional security / background check may be required Last updated: March 15, 2024
