Service Desk Engineer

Service Desk Engineer Job Description: As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively. This is a Full-Time position in the office. Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues Troubleshoot network equipment such as switches, firewalls, and wireless access points Remediate compromised accounts via anti-virus/malware software Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) Administer and maintain end-user accounts, permissions, and access rights (e.g., Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applicationsProvide third-party vendor management assistanceEnsure that Service Level Agreements are met for all customers 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)~Working knowledge of Windows Servers and Networking hardware protocols~ College Diploma or Degree in Computer Science

Experience: 3-4 years of Hands-on IT support experience.